Understand The EX From The Employee’s Perspective

In this episode I breakdown the importance of having those difficult conversations with staff and getting to the route of issues, discomfort or overall issues that is making there experience a negative one. I also talk about how important it is to generally listen to what they’re saying, allow them to vent no matter how that sounds feels or looks and try to find the silver lining is that make sense and move forward to create a better experience for all involved!