Understanding After-Sales Support from your Telematics Provider

This episode of Fleet Momentum is sponsored by and created in partnership with Quartix. 🤝 When fleets are choosing a telematics provider, a crucial, yet often overlooked investigation is the level and types of support to expect after signing a contract. In this Fleet Momentum episode, Fleet Group Editor Chris Brown discusses with Sean Mahar, sales director for Quartix, how fleet should approach this issue with potential telematics providers. Fleet Momentum videos are designed to shine a spotlight on key industry leaders, trends, and products for fleet management. Topics discussed: Background on Quartix, a telematics service provider Quartix’s U.S. market strategy How Quartix onboards new fleet clients and understands their needs What customers can expect when contacting support, particularly during the installation process The onboarding process: contract signing to installation, training, and support How customer service is handled for fleet customers working through resellers 📰 Sign up for the ⁠Automotive Fleet newsletter⁠. 🚗 Visit Automotive Fleet for more fleet industry content ➡ ⁠https://www.automotive-fleet.com⁠ Follow and connect with Automotive Fleet on social media! Connect with ⁠Automotive Fleet on LinkedIn⁠. Like ⁠Automotive Fleet on Facebook⁠. Follow ⁠Automotive Fleet on Twitter⁠. 🎥 You can watch these episodes on the ⁠Automotive Fleet YouTube channel⁠!