Understanding Chargebacks

Chargebacks can be frustrating for businesses, but they become much easier to manage when you understand how they work. In this episode of Payment Pulse, Noelle and Joe explain what chargebacks are, why they happen, and how businesses can respond when a customer disputes a transaction. They discuss the difference between true fraud and friendly fraud, common reasons chargebacks occur, and why documentation is so important during the dispute process. The conversation also covers practical ways businesses can help reduce chargebacks, including clearer communication, transparent policies, prompt refunds, accessible customer support, and organized recordkeeping. Tune in to learn how businesses can feel more prepared, respond more confidently, and work with the right payments partner to make chargebacks less intimidating. 🎧 Subscribe to Payment Pulse for more insights on embedded payments, SMB growth, and turning payments into a strategic advantage. SpotifyApple Podcast Follow Xplor Pay on Social Media:  FacebookInstagramThreadsXLinkedInYouTube