Understanding Customer Intent in the Contact Centre

CX Today's Sandra Radlovački hosts Kevin McGachy, Head of AI and Automation Solutions, Sabio.In this session, we discuss the following:Why is capturing customer intent so important?What process do you recommend for capturing customer intent?How should a contact centre analyse customer intent to drive value?What positive results have Sabio customers realised from actioning customer intent insights?If you're looking for more information on this topic, visit this page.Thanks for watching, if you’d like more content like this, don’t forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.