Understanding Emotions - Why Do Complaints Hurt?

Why do complaints sting so much? In this episode of Understanding Emotions, Zaid, Simon, and Ruth discuss all things complaints- why they happen, the impact of complaints on our patient cohort, managing the complaint itself, and the difficult emotions surrounding a complaint. NHS Practitioner Health is a mental health and addiction service for health and care professionals who are unable to access confidential treatment from local services. Register with us today. Stay Connected: Instagram: @nhs_prachealthThreads: @nhs_prachealthLinkedIn: NHS Practitioner Health Facebook: NHS Practitioner HealthBluesky: @nhsprachealth