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Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd episode artwork

EPISODE · Nov 3, 2019 · 1H 7M

Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Understanding friction and reward in customer experience - Interview with Richard Hammond and Rocky Howard, co-founders of Uncrowd, who are the the world’s leading experts on friction versus reward. Richard and Rocky join me today to talk about Richard’s new book: Friction/Reward: Be your customer's first choice, the work that they are doing at Uncrowd and why we should pay attention, particularly when it comes to creating a better customer experience.

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Understanding friction and reward in customer experience – Interview with Richard Hammond and Rocky Howard of Uncrowd

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How long is this episode of Punk CX: Customer Experience Insights with Adrian Swinscoe?

This episode is 1 hour and 7 minutes long.

When was this Punk CX: Customer Experience Insights with Adrian Swinscoe episode published?

This episode was published on November 3, 2019.

What is this episode about?

Understanding friction and reward in customer experience - Interview with Richard Hammond and Rocky Howard, co-founders of Uncrowd, who are the the world’s leading experts on friction versus reward. Richard and Rocky join me today to talk about...

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