Understanding Soft Skills to Improve Patient Relations with JoAn Majors

In this episode, Dr. Schmidt talks with JoAn Majors, CSP, CVP, RDA, on leadership and communicate skills. She is the author of several books, including "Permission to be Honest: Tough Talk on Soft Skills for Providers of Care and Their Teams." She shares ways to approach patients and have conversations about care needs, emphasizing the importance of asking the right questions and promoting a posture of curiosity. JoAn is the co-founder and content creationspecialist of The Soft Skills Institute, an AGDPACE National CE provider. She and her husband, Dr. Chuck Majors, a second-generation dentist, provide online content that is scalable, affordable, and predictable for maximum implementation and after-care. Listen now.