Unified Communication: Contact Center Reporting Solutions...

What this episode covers

With Cisco’s acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.

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Frequently Asked Questions

How long is this episode of Cisco Technology Podcast Series?

This episode is 11 minutes long.

When was this Cisco Technology Podcast Series episode published?

This episode was published on November 26, 2007.

What is this episode about?

With Cisco’s acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center...

Can I download this Cisco Technology Podcast Series episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.