Unified Communication: Contact Center Reporting Solutions

An episode of the Cisco Technology Podcast Series podcast, hosted by Cisco Systems, titled "Unified Communication: Contact Center Reporting Solutions" was published on November 26, 2007 and runs 11 minutes.

November 26, 2007 ·11m · Cisco Technology Podcast Series

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Summary

With Cisco’s acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.

Episode Description

With Cisco’s acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.

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