EPISODE · Nov 26, 2007 · 11 MIN
Unified Communication: Contact Center Reporting Solutions
from Cisco Technology Podcast Series · host Cisco Systems
With Cisco’s acquisition of Latigent LLC, a leading vendor of contact center business analytics and reporting solutions, Cisco adds reporting solutions to its portfolio. Based on Web 2.0 concepts, the Latigent products will improve contact center management performance. Host Bonnie Ho talks with Vince Grove.
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Unified Communication: Contact Center Reporting Solutions
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