Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

from The Chief Customer Officer Human Duct Tape Show · host Jeanne Bliss

In today's episode, I chat with Alvin Stokes, Senior VP of Customer Experience at Cable & Wireless Communications (C&W), and we discuss how he began a CX transformation in an international telecommunications industry spanning 17 markets. C&W is a full-service communications and entertainment provider, operating in the Caribbean and Latin America, and Alvin manages the consumer service delivery workforce across 17 Caribbean markets. Get show notes at customerbliss.com/cb130.

Episode metadata supplied by the publisher feed · Published Dec 6, 2018

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Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

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