United Airlines CEO Scott Kirby: Big Bets Leading the World's Largest Airline

Scott Kirby, CEO of United Airlines, joins Eric Becker to discuss what it takes to lead the world's largest airline through periods of crisis and transformation. As United celebrates its 100th anniversary, Scott shares how he approaches leadership with a "startup mindset," and how the airline is elevating the customer experience through technology and radical transparency.   Key Takeaways: How United created a "startup mindset" inside a 100-year-old company How technology is reshaping the future of air travel The leadership lesson behind the "No Excuses, Sir" philosophy How United is creating a culture of "Wow" for its customers Why great CEOs protect time for thinking, curiosity, and challenging conventional wisdom   For founders, executives, and leaders navigating uncertainty, this episode offers an inside look at the mindset, systems, and decision-making behind one of the world's most complex businesses.   Listen and subscribe: Apple Podcasts https://podcasts.apple.com/us/podcast/the-long-game-with-eric-becker/id1896628025 Spotify https://open.spotify.com/show/033g1SCSMkQQXnNfn2SQV9 YouTube https://youtu.be/LG6hCsQkNMs  Scott Kirby LinkedIn https://www.linkedin.com/in/jscott-kirby/ United Airlines https://www.united.com/en/us Eric Becker LinkedIn https://www.linkedin.com/in/ebecker1/  Eric Becker https://cressetcapital.com/about/team/eric-becker/  The Long Game book https://longgamebook.com/  Cresset website https://cressetcapital.com/podcasts/entrepreneurs/