Unjargoned: Paper Forms, Portal Problems, and Rescheduling on Horseback with Roger Neal

On this episode hosts Angie Shin and Dave Smith engage with Roger Neal of Duncan Regional Hospital to unpack what it actually takes to modernize patient access in rural healthcare, without losing the human, community-first culture that makes local care work. Roger traces his “ping-pong” career path from aspiring physical therapist and pre-med student at University of Oklahoma into healthcare IT and operations, explaining how technology gave him a full view of the organization, and the leverage to fix systemic friction points patients and staff feel every day. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen