Unjargoned: PreService Collections, PriorAuth Bots, and Patsy Cline with Felicia Jamison

Episode 10: Pre-Service Collections, Prior-Auth Bots, and Patsy Cline w/Felicia Jamison On this episode hosts Angie Shin and Dave Smith engage with Felicia Jamison, the Director of Revenue Cycle at Permian Regional Medical Center, a rural hospital in Andrews, Texas. Felicia shares insights on centralized scheduling, upfront estimates vs back-end billing, keeping families informed during surgeries without pulling nures from bedsides, and where agentic AI fits in engaging with patients. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/