“Unlocking Dental Practice Success: The Six Leakage Points Dentists Must Address.” with Michelle Pritchard.

In this episode, Michelle Pritchard shares her journey from banking to dental consulting, highlighting key leakage points in dental practices and strategies for sustainable growth.In this interview, Michelle and David explore and share practical insights on patient experience, team dynamics, financial visibility, and how to build a resilient dental business.What you will learn:[01:20] Introduction to Michelle Pritchard[05:07] Transitioning to Consulting in Dentistry[11:55] Team Dynamics and Culture in Dental Practices[15:27] Financial Visibility and Operational Efficiency[24:00] The Importance of Fee-for-Service Models[29:01] Standardisation in Dental Practices[30:19] The Importance of Daily Banking[31:06] Identifying Financial Discrepancies[32:02] Managing Discounts and Adjustments[34:17] Compassion vs. Business in Dentistry[37:15] The Impact of Rebate-Only Policies[38:36] The Price Should Be the Price[40:17] Valuing Your Services[41:11] The Role of Managers in Dental Practices[43:13] The Challenges of Managing Staff[45:16] Feedback and Recognition in the Workplace[47:01] Resistance to Change in Dental Practices[49:42] Identifying Toxic Team MembersTakeaways Six lenses of leakage in dental practices Patient experience optimisation Team dynamics and culture Financial visibility and management Strategic growth opportunitiesSound Bites "Your patient journey has many touch points." "Price increases should match inflation and CPI." "Value your expertise and stand by your prices."