Unlocking Organizational Knowledge

It all started with the BIG question on the table. How can we keep up with the knowledge and gather the stories that are leaving the business every day? There were a lot of ideas flowing in this chat. Everything from tools to processes. However, it all boils down to how we gather the knowledge and stories of people. People have a funny way of deciding how they want to tell and share their stories. This means starting with the basics. Seek first to understand! As Douglas stated - where does the story start? Is there a pain point to connect with? People want to know that they, and by extension their stories, have value. How are we, as L&D people and representatives of the organization, representing ourselves? Do the people feel they can trust us with their knowledge, that the stories will be told with the same passion shared? Are we asking for stories and then doing nothing with them? I hope that you took away some ideas for how to gather information, the importance of continuous documentation, and how we can incentivize those who participate in the gathering process. I hope one of you starts your own - Tradition, Trash or Try podcast! If you do, let me know. Stay Curious ~ Shannon View the full Coffee Chat Video here View the Transcript here here View chat messages here Resources: Best Screencasting Sites: Loom and Vidyard Internal Podcast Tools: StoryBoard and UStudio HBR’s Why Employees Don’t Share Knowledge with Each Other by Marylène Gagné, Amy Wei Tian, Christine Soo, Bo Zhang, Khee Seng Benjamin Ho, and Katrina Hosszu Books: Becoming a Knowledge-Sharing Organization: A Handbook for Scaling Up Solutions through Knowledge Capturing and Sharing by Steffen Soulejman Janus Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work by Frank Leistner Appreciative Sharing of Knowledge: Leveraging Knowledge Management for Strategic Change by Tojo Thatchenkery StoryTraining: Selecting and Shaping Stories That Connect by Hadiya Nuriddin Be part of the Community. Continue the conversation while building connections and capability. Learn more here. Join the conversation Be part of the live chat! Sign up here. Hire Learning Rebels When you need learning that sticks, we’ll fight to make performance results happen. Visit the Learning Rebels website to learn more Host: Shannon Tipton Podcast produced by: Obsidian Productions