Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas

from Business Transformation Pitch with The CX Goalkeeper

The CX Goalkeeper had the great opportunity to interview Melanie Mingas LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital Highlights: 00:00 Game Start 00:34 Melanie's introduction 01:51 Melanie's Values 03:01 The Evolution of CX 05:57 Digital CX 12:39 Data 17:40 Conversational AI 21:06 Automation 23:30 Sustainability 27:16 The Impact on CX Professionals 31:29 The Future 33:46 Book Suggestion 35:43 Contact Details 36:09 Golden Nugget and much more Melanie's Contact Details: [email protected] https://www.linkedin.com/in/melanie-mingas-8351b817/ https://www.linkedin.com/company/cx-network/ https://twitter.com/CX_Network https://www.instagram.com/cx.network/

Episode metadata supplied by the publisher feed · Published Jun 12, 2023

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Unlocking the Future of CX: A Deep Dive into Global State Research with Melanie Mingas

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