EPISODE · Apr 3, 2023 · 39 MIN
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Faran Niaz LinkedIn Headline: Customer Experience Practitioner & Consultant | Top 100 Global CX Thought Leader | Helping Companies Enhance CX to Maximize ROI & 7 STAR Ratings | CEO & Founder-CX FUTURE | Awards JUDGE | Motivation & KEYNOTE Speaker Highlights: 00:00 Game Start 01:12 Faran's introduction 02:15 Faran's values 04:12 Return On Investment 08:04 Return On Experiences 09:59 Leadership Experience 17:45 Measuring it 25:52 Communicating within the company 32:39 The Future 35:57 Book Suggestion 37:11 Contact Details 37:52 Faran's Golden Nugget and much more on https://www.cxgoalkeeper.com/FaranNiaz3 ABOUT ME:https://www.cxgoalkeeper.com SUPPORT:Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING:Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
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Unlocking the Return On Investment of Customer Experience: Making the Business Case with Faran Niaz (mini-series 2/3)
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