EPISODE · Apr 10, 2023 · 33 MIN
Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
from Business Transformation Pitch with The CX Goalkeeper
Unlocking the ROI of CX - Making its Business Case The CX Goalkeeper had the great opportunity to interview Jessica Noble LinkedIn Headline: Transformation Strategy & Execution | Organizational Change & Org Design | Customer & Employee Experience | C-level Advisor | Author | Speaker | MBA, CCXP, PMP, MCP | Highlights: 00:00 Game Start 01:06 Jessica's Introduction 02:57 Jessica's Values 03:56 Profit Margins 05:39 Return On Investment ROI 06:46 How to quantify it 9:36 Heroes vs. It depends 11:25 Too many options 15:24 A good example 16:52 It's not possible to measure everything 21:45 Communication 26:13 Future 29:02 Book Suggestion 31:19 Jessica's Golden Nugget and much more on https://www.cxgoalkeeper.com/JessicaNoble ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership
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Unlocking the Return On Investment of Customer Experience: Making the Business Case with Jessica Noble (mini-series 3/3)
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