Unpacking Amazon’s workforce development strategy

Amazon in the summer of 2019 announced a sweeping five-year plan to bolster the skills of a third of its US workforce—close to 100,000 worker-learners. The plan includes apprenticeships, partnerships with local community colleges, and internal programs. As Amazon’s Vice President of Workforce Development, Ardine Williams, notes, the initiative isn’t philanthropy. She argues that Amazon’s investment in training workers—even if some ultimately leave for higher-paying jobs—makes good business sense.