Unpacking Participant Behavior in the Digital World

Jessica Drake joins the Executive Interview to delve into plan participant attitudes, behaviors, and evolving expectations in a digital world.It comes as no surprise that our lives are increasingly linked to the digital realm — mobile phones now make up 63% of all web traffic worldwide, a figure that has more than doubled in the past decade, according to Statista. This digital reality has drastically reshaped consumer expectations for interacting with various services, including financial platforms.Drake, Head of Operations for the Employer Markets team at Allianz Life Insurance Company of North America, will share valuable insights into how individuals engage with their retirement plans in this digital age.DisclosureSources:(2025, February 5). Mobile internet usage worldwide – statistics & facts.Defined Contribution Plan Participant Experience Survey, conducted by the Allianz Center for the Future of Retirement in July 2025 with a nationally representative sample of 1,805 respondents aged 18+ who are currently contributing to an employer-sponsored retirement plan.The State of Lifetime Income: Participant Survey, conducted by the Allianz Center for the Future of Retirement in November 2024 with a nationally representative sample of 2,488 respondents aged 18+ who are currently contributing to an employer-sponsored retirement plan.Fixed index annuities are designed to meet long-term needs for retirement income. They provide guarantees against the loss of principal and credited interest, tax deferred accumulation potential, and the reassurance of a death benefit for beneficiaries.This content is for general educational purposes only. It is not intended to provide fiduciary, tax, or legal advice and cannot be used to avoid tax penalties or to promote, market, or recommend any tax plan or arrangement. Please note that Allianz Life Insurance Company of North America (Allianz), its affiliated companies, and their representatives and employees do not give fiduciary, tax, or legal advice or advice related to Social Security or Medicare. Clients are encouraged to consult their tax advisor or attorney, or Social Security Administration (SSA) office, for their particular situation.  Allianz does not provide financial planning services or advice.ad spaceAnnuity guarantees are backed solely by the financial strength and claims-paying ability of the issuing insurance company.Product and feature availability may vary by state and retirement plan.This content does not apply in the state of New York.• Not FDIC insured • May lose value • No bank or credit union guarantee• Not a deposit • Not insured by any federal government agency or NCUA/NCUSIFFor institutional use only – not for use with the public.