Unreasonable Hospitality: Slik skaper Nordic Business Forum magi

from Event Talk - Podcasten for deg som elsker å skape unike øyeblikk · host Checkin AS

Hva skal til for å få Barack Obama til en liten finsk by, og hvordan skaper man en konferanseopplevelse som gir ledere gåsehud? I denne episoden møter vi Salla Seppä, Chief Customer Experience Officer i Nordic Business Forum (NBF). Hun deler sin reise fra Nokia og Microsoft til å lede kundeopplevelsen i et av Europas største business-nettverk. Dette lærer du i episoden: Unreasonable Hospitality: Hvordan NBF bruker ekstrem gjestfrihet som konkurransefortrinn. Fysisk vs. Digitalt: Hvorfor face-to-face-møter er blitt mer verdifulle i en tid med AI og deepfakes. Innovasjon gjennom lytting: Hvordan en spøk om "introvert-soner" ble et av konferansens mest populære konsepter. Skalering av kvalitet: Slik trener de hundrevis av studenter til å levere service i verdensklasse på bare et par uker. Enten du jobber med ledelse, markedsføring eller eventer, vil denne samtalen gi deg konkrete tips til hvordan du kan få kundene dine til å føle seg sett, hørt og verdsatt.

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This episode was published on March 9, 2026.

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