UnSelling by Scott Stratten, Alison Kramer

https://thebookvoice.com/podcasts/2/audible/98663 to listen full audiobooks. Title: UnSelling Author: Scott Stratten, Alison Kramer Narrator: Scott Stratten, Alison Kramer Format: mp3 Length: 6 hrs and 31 mins Release date: 07-27-20 Ratings: 3.5 out of 5 stars, 3 ratings Genres: Customer Service Publisher's Summary: UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences, and even product quality. Sixty percent of a purchasing decision is made before a customer even contacts you. We have funnel vision, and it needs to stop. UnSelling is about the big picture: creating repeat customers, not one-time buyers. Create loyal clients that refer others, not faceless numbers.