Unstoppable Stories S. 2 Ep. 3: Speaking the Language of Care: Listening and Learning w/ Pedro Diaz

In this episode of Unstoppable Stories, Pedro Diaz, Director of Language and Guest Services at Children’s National Hospital and proud UMGC alumnus, joins host Nathan James, to share his remarkable journey of compassion, connection, and leadership in healthcare. After recognizing the deep disconnect between non-English-speaking patients and the U.S. healthcare system, Diaz made it his mission to bridge that gap through empathy, cultural awareness, and trust.He opens up about what it means to truly listen to learn rather than just listen to respond, and how taking the time to understand people’s needs and worries can transform care on every level. From leading multilingual initiatives to empowering others through education and teamwork, Diaz reminds us that leadership isn’t defined by titles, it’s a mindset built on influence, humility, and heart.This inspiring conversation is a powerful reminder that in any career or stage of life, connection is the foundation of impact.Be sure to like, subscribe, and share your thoughts in the comments for more unstoppable stories!To learn more about UMGC, visit: UMGC.edu/Unstoppable  Learn how you can support CNH at: https://www.childrensnational.org/make-a-difference Host: Nathan JamesGuest: Pedro Diaz (Director of Language & Guest Services, Children’s National Hospital)Time Stamps & Show Notes: (00:00 - 01:02) Introduction(01:03 - 06:16) The Backstory(06:17 - 10:24) Igniting the Passion(10:25 - 13:31) Helping vs Connecting(13:32 - 15:03) Stories of Care(15:04 - 16:34) Polylingual(16:35 - 21:02) Journey Into Leadership(21:03 - 24:26) Representation in Leadership(24:27 - 27:00) Lesson Application(27:01 - 30:52) Diaz’s Advice(30:53 - 33:57) Everything Happens for a Reason(33:58 - 36:20) How We Can Support(36:21 - 36:56) Closing