UPDATE 3/29/2023 Store process to speed up slows down customer experience

from Bob's World · host Bob Welch

THIS IS BOB’S WORLD… THERE’S NOTHING WRONG WITH YOUR CLOCK OR SMARTPHONE… I’M COMING IN LATE. A COMMENTARY ON WHY CONSUMER PROCESSES INTENDED TO SAVE EVERYONE TIME… ACTUALLY COST TIME… FOR BOTH THE CONSUMER… AND THE STORE… IN A MINUTE.

Episode metadata supplied by the publisher feed · Published Mar 29, 2023

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UPDATE 3/29/2023 Store process to speed up slows down customer experience

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