Updates That Matter: How We Guide You Through the Repair Process

We break down how we keep you informed while your vehicle moves through collision repair, from drop-off preferences to clear updates when the plan changes. We also explain why timelines stretch with insurance approvals, backordered parts, and modern repair steps like calibrations, so you know what “progress” really looks like. • Setting expectations at drop-off and letting you choose text, email, or phone updates • Using quick texts for routine status and phone calls for deeper conversations • Sharing delays immediately when parts are backordered and timelines are unknown • Coordinating rental extensions and insurance updates to keep everyone aligned • Explaining real repair stages from disassembly to paint, reassembly, and calibrations • Reassuring anxious customers with education, transparency, and realistic time frames For more information, visit online or call 970-667-7849. To learn more about Ozzie's Body Shop visit: https://www.OzziesBodyShop.comOzzie's Body Shop 5280 N. Garfield Ave.Loveland, Colorado 80538970-667-7849