Uplifting Service with Ron Kaufman - First Half

The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2 episodes. On April 11th, the second episode will be live Highlights: 00:00 Game Start 1:35 Ron Kaufman's Introduction 4:30 Ron's 6 personal values 7:30 Service, Care and Love 8:40 The Grandma story at the Kindergarten 9:40 Uplifting Service 10:30 The definition of Service 14:15 Pillars of the Service Culture 18:30 Excellent Service vs. Service Culture ... and much more Ron's Contact Details: * https://www.ronkaufman.com * https://www.linkedin.com/in/ronkaufman/ * https://www.youtube.com/user/ronkaufman Thank you, Ron. more information: www.cxgoalkeeper.com/RonKaufman1 Second episode: www.cxgoalkeeper.com/RonKaufman2 (available starting from April 11th 2022) #cxgoalkeeper #customerexperience #podcast #leadership #service #care