EPISODE · Apr 18, 2022 · 20 MIN
Uplifting Service with Ron Kaufman - Second Half
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron's LinkedIn Headline: New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2 episodes. On April 4th, the first episode went live Highlights: 00:00 Service Process & Service Perception 6:11 Measurement of service quality 9:35 The future of service ("A customer is anyone who is not me") 13:30 Book suggestion 15:50 Contact details 17:20 Ron's Golden Nugget ... and much more Ron's Contact Details: * https://www.ronkaufman.com * https://www.linkedin.com/in/ronkaufman/ * https://www.youtube.com/user/ronkaufman Thank you, Ron! more information: www.cxgoalkeeper.com/RonKaufman2 First episode: www.cxgoalkeeper.com/RonKaufman1 #cxgoalkeeper #customerexperience #podcast #leadership #service #care
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Uplifting Service with Ron Kaufman - Second Half
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