Upselling Without Being a Jerk | Chris Malta's EBiz Insider Podcast

If your idea of upselling is tossing some random product in the customer's face at checkout and hoping they bite, you're doing it wrong. Upselling isn't about squeezing people for extra cash. It's about showing them something they actually want, right when they're ready to say yes. When it's done right, it adds money to your cart without making customers feel like they're being hustled.