Urs Rohner, Credit Suisse Group: Leadership is about solving problems

According to Urs Rohner, Chairman of the Credit Suisse Group, problem-solving is the day job in leadership. Although designing the right strategy is an essential element, the execution side of leadership is about solving problems which will arise in every field, at every level and juncture. He listed six key principles for his Cambridge Leadership Series audience of MBAs. Problem-solving was joined by good communication; listening to opinions; acting quickly if change is necessary; refusing to tolerate disloyalty but reacting to bona fide criticism; and finally, inherently liking people.