EPISODE · Feb 14, 2024 · 11 MIN
Use AI to Augment, Not Replace Employees
from CX RIOT RADIO · host David Powers
Yeah, I get it. AI and Automation are the shiny new(ish) toys on the shelf in CX, and people have been shouting their amazingness for a few years now as a cost cutting method that can replace your staff and reduce your overhead. What if I told you it wasn't that simple? Because it's not... https://linktr.ee/caffcx
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Use AI to Augment, Not Replace Employees
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