Use Feedback to Unlock Operational Excellence

Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district's online fundraising system. Joe explains how he then modeled a new survey to pinpoint the root cause of the problem. Finally, he shares the impact of leader rounding, demonstrating how showing care for your people is the foundation for driving connection.This episode answers questions such as:How can operations leaders use internal surveys and data to pinpoint system inefficiencies?What are the benefits of leading with service and explaining the "why" to internal teams instead of just mandating compliance?What is the "Lone Wolf" problem, and why is eliminating it essential for building a high-performing team culture?Recommended Resources:  Getting 1% Better Every Day, Alignment and Accountability in Operations, Excellence in OperationsLearn more about and register for DHP Hemet: https://studereducation.com/dhp-hemet-2025/Follow Host Dr. Janet Pilcher on LinkedIn: https://www.linkedin.com/in/janetpilcher/