Use of Customer Centric Thinking in Insurance : Strategies for CX Excellence

Episode 3 of the C-Xcel Chats podcast, hosted by Anjali Malhotra, titled "Use of Customer Centric Thinking in Insurance : Strategies for CX Excellence" was published on February 15, 2024 and runs 42 minutes.

February 15, 2024 ·42m · C-Xcel Chats

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Summary

Join Anjali, host of "CX Excellence Chats with Anjali," in a dynamic conversation with Dipu KV, Senior President at Bajaj Allianz General Insurance. With expertise in both operations and digital transformation, Dipu shares valuable insights into navigating the evolving landscape of Customer Experience (CX) in the insurance industry. Discover how Dipu addresses the digital transformation versus humanization paradox, balancing the increasing reliance on digital channels with the need for empathy and human touchpoints. Gain insights into leveraging AI and personalization to enhance CX and drive customer retention. Connect with Anjali: LinkedIn: https://lnkd.in/gU74h3m4 Instagram: https://lnkd.in/dyhGggru Twitter: https: //twitter.com/xcel_c Facebook: https://lnkd.in/dnmc2Jsp Email: [email protected] Website: https://www.c-xcel.com #CXTransformation #DigitalInnovation #InsuranceIndustry #CustomerExperience #HealthInsurance #AI #Personalization

Episode Description

Join Anjali, host of "CX Excellence Chats with Anjali," in a dynamic conversation with Dipu KV, Senior President at Bajaj Allianz General Insurance. With expertise in both operations and digital transformation, Dipu shares valuable insights into navigating the evolving landscape of Customer Experience (CX) in the insurance industry. Discover how Dipu addresses the digital transformation versus humanization paradox, balancing the increasing reliance on digital channels with the need for empathy and human touchpoints. Gain insights into leveraging AI and personalization to enhance CX and drive customer retention. Connect with Anjali: LinkedIn: https://lnkd.in/gU74h3m4 Instagram: https://lnkd.in/dyhGggru Twitter: https: //twitter.com/xcel_c Facebook: https://lnkd.in/dnmc2Jsp Email: [email protected] Website: https://www.c-xcel.com #CXTransformation #DigitalInnovation #InsuranceIndustry #CustomerExperience #HealthInsurance #AI #Personalization

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