Using AI-Powered Sentiment Analysis to Improve Customer Service

from The Culture of Writing Podcast · host Writers, editors, and content strategists from Salesforce

When you've got thousands of help articles, they can't all be up to date. How do you know which to focus on for revision and consolidation? Stephen Munoz and his team have an answer. His "self-help" group uses AI to analyze customer feedback and zero in on the content that helps customers resolve their issues most effectively.

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This episode is 30 minutes long.

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This episode was published on June 18, 2024.

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