Using Analytics to Improve Customer Experience
Hear from Farhan Abrol, Head of Machine Learning …
An episode of the The Pure Report podcast, hosted by Pure Storage, titled "Using Analytics to Improve Customer Experience" was published on January 31, 2020 and runs 33 minutes.
January 31, 2020 ·33m · The Pure Report
Summary
Hear from Farhan Abrol, Head of Machine Learning at Pure, about how to build data pipelines and apply AI and predictive analytics to improve customer support experiences. Farhan talks about the origins of Pure1 data analysis and provides guidance and best practices for anyone looking to collect and analyze data to deliver more timely and impactful capabilities around support. For more information on Pure1 and Meta, our predictive analytics engine, go to: https://www.purestorage.com/products/pure-1.html
Episode Description
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