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EPISODE · Jan 31, 2020 · 33 MIN

Using Analytics to Improve Customer Experience

from The Pure Report · host Pure Storage

Hear from Farhan Abrol, Head of Machine Learning at Pure, about how to build data pipelines and apply AI and predictive analytics to improve customer support experiences. Farhan talks about the origins of Pure1 data analysis and provides guidance and best practices for anyone looking to collect and analyze data to deliver more timely and impactful capabilities around support. For more information on Pure1 and Meta, our predictive analytics engine, go to: https://www.purestorage.com/products/pure-1.html

What this episode covers

Hear from Farhan Abrol, Head of Machine Learning at Pure, about how to build data pipelines and apply AI and predictive analytics to improve customer support experiences. Farhan talks about the origins of Pure1 data analysis and provides guidance and best practices for anyone looking to collect and analyze data to deliver more timely and impactful capabilities around support. For more information on Pure1 and Meta, our predictive analytics engine, go to: https://www.purestorage.com/products/pure-1.html

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Using Analytics to Improve Customer Experience

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Frequently Asked Questions

How long is this episode of The Pure Report?

This episode is 33 minutes long.

When was this The Pure Report episode published?

This episode was published on January 31, 2020.

What is this episode about?

Hear from Farhan Abrol, Head of Machine Learning at Pure, about how to build data pipelines and apply AI and predictive analytics to improve customer support experiences. Farhan talks about the origins of Pure1 data analysis and provides guidance...

Can I download this The Pure Report episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.
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