Using data to drive postive customer outcomes

 The full conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about the automation and digitalization of the customer journey. In particular, how the use of data, giving customers choices and the UI can really drive up adoption. Some interesting uptake stats and approaches here. Find out more about Paylink Solutions: https://www.ro-ar.com/paylink-solutions/ More interviews, videos, ideas at https://www.ro-ar.com Subscribe for regular updates: https://www.ro-ar.com/newsletter/ More insights and videos at https://www.ro-ar.com