Using Discretion in Your Collection Tactics: It May Cost You the Customer

When do you ask customers to pay their invoices? How do you ask your customers to pay their invoice(s)? Collecting on a debt that's owed is an art and a science. You have to be careful so you don't lose a customer. In this episode of MakingChips, we cover a recent frustrating situation I dealt with that should have been handled differently—because they just might lose me as a customer. Don't miss this episode to hear the whole story! – Jim Segments [3:06] What's happening at ZENGERS and Carr Machine & Tool [7:12] Using discretion in your collection tactics [9:10] Manufacturing news: Indiana leads nation on manufacturing job growth [15:37] The reason why we're talking about collection tactics [23:58] How we evaluate our collection tactics [26:51] Who is handling accounts receivable?  Resources mentioned on this episode Indiana is leading the nation on manufacturing job growth Connect With MakingChips www.MakingChips.com On Facebook On LinkedIn On Instagram On Twitter On YouTube