Using emotional intelligence to handle tough customers

Tell us what you love about Extra Credit and what topics you want covered!As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intelligence can help credit professionals de-escalate conflict and ease tensions. Connect with us on LinkedIn: @Nacm-National @FCIB