Using emotional intelligence to handle tough customers

from Extra Credit · host NACM

Tell us what you love about Extra Credit and what topics you want covered!As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intelligence can help credit professionals de-escalate conflict and ease tensions. Connect with us on LinkedIn: @Nacm-National @FCIB

What this episode covers

Tell us what you love about Extra Credit and what topics you want covered! As a credit manager, you’re no stranger to difficult customers. Whether there is a disagreement over a late payment or a clash over company policies, conflict can pop up anywhere in a credit manager’s day to day work. Mastering emotional intelligence can help credit professionals de-escalate conflict and ease tensions. Connect with us on LinkedIn: @Nacm-National @FCIB

NOW PLAYING

Using emotional intelligence to handle tough customers

0:00 4:24

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

Why Live and Evergreen Models Both Fall Short

Feb 4, 2026 ·18m

The Avengers - The Cybernauts

Aug 24, 2021 ·15m

059 The Super Bowl, Professional Athletes, And Our Wealth

Feb 9, 2017 ·22m

058 Weaving In And Out Of Financial Traffic

Jan 23, 2017 ·29m

057 The Drum Major Instinct

Jan 17, 2017 ·0m

056 Turn On Your Financial Light Bulb

Oct 22, 2016 ·0m

Similar Podcasts

The Course Mentors Podcast The Course Mentors Hey there, future course creator!Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon!Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks.No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself.Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str Canine Fitness Fanatics Podcast Hannah Johnson Do you think your dog might benefit from a little extra fitness? Maybe you want to tighten those left turns in agility or tighten their box turn in flyball? Or maybe they are a bit clumsy and just need a little more body awareness? Welcome to the Canine Fitness Fanatics podcast! With your host Hannah Johnson join us as we talk dog fitness and other areas of canine health too! Our mission is to help condition dogs to reduce the risk of injury and increase longevity, whether that’s in sporting dogs, working dogs or pet dogs. All dogs can benefit from a little extra fitness! Mind The Music Radio - Artist Well-Being In Electronic Music The Unicorn Mothership This radio show explores artist well-being in electronic music from a holistic viewpoint. In a series of exclusive interviews with artists and people with active roles both inside the music industry and on the outskirts of it, Eline shares with you her devotion to artist well-being and how we can provide support for artists in electronic music. The music is handpicked for each show by the guests themselves for an extra personal, mindful experience. This show runs monthly on Reform Radio, Manchester. Join in live at reformradio.co.uk or listen back online! Warning! The jingle contains binaural beats for brainwave entrainment, which only has an effect when using headphones. It is played at the beginning of the show, lasting about 45 seconds. If you’re prone to seizures, it may be best not to listen to the jingle through headphones or skip it altogether. Stories with Teddy & Viv Alyssa Tolman Gentle stories to listen to during quiet time and bedtime. Curated by a five and three year old, read by their mama.To request stories send a message to [email protected] Credit: Lore Pemberton

Frequently Asked Questions

How long is this episode of Extra Credit?

This episode is 4 minutes long.

When was this Extra Credit episode published?

This episode was published on July 11, 2025.

What is this episode about?

Can I download this Extra Credit episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.

URL copied to clipboard!