Using Feedback to Stay Competitive with Gregory Zamfotis of Gregorys Coffee

from Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates · host Ovation

Send us Fan MailGregorys Coffee is everywhere right now, and founder and CEO Gregory Zamfotis joins Zack to talk about what it really takes to scale a coffee brand without losing its soul. From mall food courts to multi market growth with Craveworthy Brands, Greg shares how he thinks about speed, quality, and culture in every store.Zack and Gregory discuss: Why franchising is the right next step for Gregorys Coffee How to deliver specialty coffee at real New York speed Dropping beloved donuts to bake fresh in store Developing team members who care as much as you do Using guest feedback to stay ahead of competitorsThanks, Gregory!Links:https://www.linkedin.com/in/gregory-zamfotis-65589112/https://www.linkedin.com/company/gregorys-coffee/https://gregoryscoffee.com/https://www.instagram.com/gregoryscoffee/?hl=en

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This episode is 27 minutes long.

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This episode was published on December 15, 2025.

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