Using Resilience to Strengthen Business (Moira Shire "Building Business Resilience" #1) - Ep. 236

This podcast is part of the Moira Shire Council's "Building Business Resilience Program", designed to help Moira Shire business owners build greater personal and business resilience. These podcasts are to promote events that Moira Shire business owners and employees can attend. February 18: Breakfast event at the Shamrock Hotel, Numurkah with guest speaker Dr Kate Burke. *To register for this free event, contact: https://www.moiramatters.com.au/Building-Business-Resilience-Program* Summary: In this conversation Grahame, our CEO, and Danette, our Director of Learning, chat with Vanessa Scadden from Nathalia Boarding Kennels. They discuss the crucial role that resilience played in keeping Vanessa's business going through the disastrous 2022 Murray River floods in the Moira Shire region. Vanessa shares lessons learned from managing in chaos, dealing with emotional customers, looking after herself and her staff – and the importance of community and good communications. Chapters 00:00 Introduction and Special Guest Introduction 04:48 Experiences of Flooding in Nathalia 09:56 Adapting to Flooding Challenges 15:02 Community Resilience and Support 19:54 Lessons from COVID-19 and Business Adaptability 25:02 The Emotional Bond Between Pets and Owners 29:45 Building a Resilient Team 34:57 Final Thoughts and Key Takeaways All Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present. As always, if you are having trouble, you can always send us a message. Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO.... To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up! You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!