Using Service Desk To Speed Up Ticket Resolution Times with SolarWinds

Join Scott Pross, Vice President of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application. Listeners will learn how to stop repeating processes over and over and get more information from the end user to resolve issues quickly and set up proper workflows to get the right data in front of the right people.

Episode 182 of the CarahCast: Podcasts on Technology in the Public Sector podcast, hosted by Monalytic, SolarWinds, Carahsoft, titled "Using Service Desk To Speed Up Ticket Resolution Times with SolarWinds" was published on October 27, 2022 and runs 41 minutes.

October 27, 2022 ·41m · CarahCast: Podcasts on Technology in the Public Sector

Summary

Join Scott Pross, Vice President of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application. Listeners will learn how to stop repeating processes over and over and get more information from the end user to resolve issues quickly and set up proper workflows to get the right data in front of the right people.

Episode Description