Using Surveys for Customer Success with Moritz Dausinger
from Better Done Than Perfect Hosted by Mortiz Dausinger, Jane Portman
When is the right time to survey users within your SaaS product? How can that survey data be used in customer success? Today we speak with Moritz Dausinger, founder of Refiner. Moritz shares the story behind his survey tool, when and how to survey your users, and many other tips for making the most of the survey data. Visit our website for the detailed episode recap with key learnings. Show notes Refiner — Moritz’s product, a survey tool for SaaS companies Mailparser, Docparser — Moritz’s past projects prior to Refiner Segment — customer data platform (CDP) Amplitude — product analytics tool Gall’s Law — the law about complex systems being built from simple systems Capterra — software search and comparison tool Saas Growth Hacks — a popular Facebook group for SaaS founders Quora — knowledge sharing platform Product-Led Growth — product-based go-to-market strategy Follow Moritz on Twitter Thanks for listening! If you found the episode useful, please spread the word about the show on Twitter mentioning @userlist, or leave us a review on iTunes. Sponsor This show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com.
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What this episode covers
When is the right time to survey users within your SaaS product? How can that survey data be used in customer success? Today we speak with Moritz Dausinger, founder of Refiner. Moritz shares the story behind his survey tool, when and how to survey your users, and many other tips for making the most of the survey data.
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