Utilities Face Fines for Poor Service | Albany News

New York’s utility giants are getting slapped with hefty fines for poor customer service—think wildly inaccurate bills, missed appointments, and painfully slow phone responses. Real customers share stories of surprise costs and lost workdays, but there’s hope: some companies, like National Grid, still shine with fast, reliable help. Central Hudson admits shortcomings and vows to overhaul its call center and billing. The Public Service Commission’s goal? Force utilities to listen, respond, and fix things—fast—and remind customers they have power to speak up. Six utilities nailed the benchmarks this year—proof that better service is within reach. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/8d9baacdd7dbc113