UXA2022 Lydia Penkert - Designing for everyone? Voice Interaction in public spaces

Have you ever wondered how the answers of voice devices or conversational robots are designed? And what should be considered while designing inclusive interactions at public spaces? In this talk I will present a case study of an iterative interaction design approach of a voice-based service robot for a museum. You will gain an understanding about the complexity of public spaces and the challenges of inclusive designing for diverse user groups, along with helpful methods to complement your design process. UXA2022 Day 1