Value for Customers with Maxie Schmidt

The CX Goalkeeper had the great opportunity to interview Maxie Schmidt LinkedIn Headline: Vice President, Principal Analyst | Author | Keynote Speaker | Inspiring and Supporting Customer Experience Professionals Highlights: 00:00 Game Start 00:39 Maxie's Introduction 03:20 Maxie's Values 04:30 The broader CX landscape (Value, 07:28 Value for Customers 12:45 Different Value perception 14:37 How to measure the value created 16:52 How can we maximize the value for customers? 22:14 Best in class examples 24:38 additional best in class example related to customers' needs 26:40 What we are discussing in 10 years from now about CX 28:45 Maxie's Book Suggestion 30:30 Maxie's Contact Details 31:08 Maxie's Golden Nugget and much more on www.cxgoalkeeper.com/MaxieSchimidt Maxie's Contact Details: https://www.linkedin.com/in/maxieschmidt/ m schmidt at forrester dot com Thank you, Maxie! #cxgoalkeeper #customerexperience #podcast #leadership #forrester #value