EPISODE · May 28, 2022 · 11 MIN
VAPS
from The Reality of Contact Centres · host Jeremy Blake and Bob Morrell
Send us Fan MailHow do you sell your products or services? Which features do you use to explain the value to the customer? This short podcast explains what a VAP (Value Added Proposition) is, and how to use them effectively. This is the secret to getting across the value, and you need to understand how to use them and practice creating them. This podcast follows perfectly our CCF on Questioning Skills. To find out more about our work and to see what we could do to help your organisation, visit www.realitytraining.com.
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VAPS
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