Vehicle recalls and the growing pressure on dealership workers

Vehicle recalls are intended to protect motorists, but they are increasingly placing pressure on dealership employees who must deal with frustrated customers despite having no control over manufacturing defects. Following the recall of more than 25,000 Volkswagen Polo Vivo vehicles over a potential handbrake issue, MISA spokesperson Phakamile Hlubi-Majola discusses the impact on dealership staff, consumer confidence, and what motorists should understand about how recalls work. Kaya FM