Verb Energy's Human Touch

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When dealing with any type of customer service online these days, I just assume that I’m talking with a chatbot. Companies like chatbots because they take the place of actual people who need things like paychecks, healthcare, etc. But if you reorder product from energy bar startup Verb, you will be texting back and forth with an actual human, and according to the company, it will always be this way.

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Verb Energy's Human Touch

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This episode was published on March 6, 2018.

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