VERBAL JUDO - taktyczna komunikacja, cz.2

from #Holdtheline Audio · host #holdtheline

W tym odcinku przechodzimy od teorii do narzędzi: wyjaśniamy, co oznacza Generating Voluntary Compliance i jak przełożyć to na nasze S.D.K – spowodowanie dobrowolnej karności, kooperacji i współpracy. Poznasz zasadę 5P: posłuchaj, przytaknij, pytaj, powtórz, podsumuj – razem z konkretnymi przykładami pytań i reakcji. Tłumaczymy, czym są deflektory i „przecinki”, które pozwalają przerwać krzyk, nie wchodząc w pyskówkę, i wrócić do sedna interwencji.

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