VHA is modernizing, but the real test is whether veterans and providers get a better experience

For years, VA modernization conversations have focused on systems and software. John Bartrum says the more important question is what veterans and clinicians experience when those systems either help care flow or get in the way. I spoke with the VA's departing under secretary for health about where technology can improve care delivery across the nation's largest healthcare system.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.