Vicki Gavin - Business Continuity Week

Welcome to the latest episode of the Zero Hour podcast and your host today is Karla Reffold. Today, we are joined by Vicki Gavin. Vicki has been in business continuity, crisis management and cybersecurity since the early 90s. She has worked at organisations such as Barclays, the Economist and Kensington Mortgages. She is a public speaker and multi award winner within cybersecurity and crisis management. Key Minutes: 1:10 - Hearing about cybersecurity and business continuity for the first time 02:46 - Focusing on the responses 07:23 - Communicating bad messages with senior executives 17:04 - Falling apart under the pressure of a crisis 19:05 - Focusing on people and mental health within crisis management 22:20 - Covid-19 surprises 27:25 - The gap between cybersecurity and business continuity 34:38 - Dealing with new risks 37:44 - Skills gap in the industry 44:50 - Ten Quick Fire Questions Key Messages: What happens in an incident is never what is expected. You can never predict a black swan event. Don’t plan for the scenarios, plan for the impact. If you don’t do crisis exercise, you crisis team won’t be prepared. You can find Vicki at: LinkedIn: https://www.linkedin.com/in/vickigavin/?originalSubdomain=uk Twitter: https://twitter.com/vickigavin?lang=en Follow us:
 Twitter: @zero_hourpod 
Instagram: @zerohourexperience
 Website: www.beechermadden.com This podcast is sponsored by:
 BeecherMadden - www.beechermadden.com
 Cyber Security Professionals - www.cybersecurity-professionals.com