Video Hotelaria Invisível - PAPCAST - Hotel Podcast

What this episode covers

Sabe aquele momento em que o hóspede entra no lobby e dá um leve suspiro?Ou aquele olhar perdido durante o café da manhã?Nada foi dito. Mas tudo foi sentido.A percepção do cliente começa muito antes do atendimento verbal.Começa com o cheiro do ambiente, com a música de fundo, com a postura do colaborador, com o olhar de atenção — ou de ausência.E o que não é dito... é o que mais marca.

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When was this PAPCAST - Hotel Podcast episode published?

This episode was published on May 3, 2025.

What is this episode about?

Sabe aquele momento em que o hóspede entra no lobby e dá um leve suspiro?Ou aquele olhar perdido durante o café da manhã?Nada foi dito. Mas tudo foi sentido.A percepção do cliente começa muito antes do atendimento verbal.Começa com o cheiro do...

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